Assistant Executive Housekeeper (Orchard Rendezvous Hotel)

Responsibilities

• Lead and manage the housekeeping team, communicating performance expectations and supporting staff development to ensure consistent service delivery
• Ensure compliance with company policies, procedures, and standard operating guidelines, providing guidance to junior staff and new hires
• Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
• Coordinates CARE program and repair needs with the Front Office and Engineering Departments.
• Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
• Ensure proper maintenance of all housekeeping supplies and equipment by performing regular inspections.
• Conduct regular inspections of housekeeping supplies, equipment, and public areas to maintain operational standards.
• Ensure adequate inventory levels of housekeeping supplies and equipment stocks.
• Prepare departmental budgets, process payables, and participate in financial planning exercises with management.
• Identify and implement industry best practices to enhance operational efficiency and service quality.  
• Participate in group-level housekeeping meetings to review productivity, challenges, and best practices.
• Perform any other job duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 4–6 years of housekeeping experience, including 1–2 years in a supervisory role.
• Strong leadership and team coordination skills with attention to detail.
• Service-oriented with the ability to assist in maintaining high cleanliness and operational standards.
• Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
• Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
• Professional, well-groomed, and composed in daily staff and guest interactions.