Assistant Housekeeping Supervisor (Orchard Parksuites)

Responsibilities

• Direct, guide, and oversee Room Attendants to maintain the highest standard of cleanliness and tidiness in all assigned apartments and floor corridors for the safety and comfort of guests.
• Inspect apartments at various stages to ensure maintenance of quality and standards. 
• Manage the assigned floor and ensure vacant apartments are consistently in an 'arrival-ready' state.
• Identify apartments for the CARE Program, ensuring they meet the refurnished standard, organizing deep cleaning, and providing timely feedback to Front Office and Engineering if necessary.
• Set up show flats and ensure their top condition.
• Prepare one standby apartment in each category for emergency room moves or temporary stays.
• Plan work schedules for Houseman.
• Assign and follow up on special cleaning requirements with Houseman to ensure standards and requirements are met.
• Follow up on periodic cleaning for long-stay guests and action any maintenance requests or deep cleaning in line with standard operating procedures.
• Log work orders for Engineering promptly and follow up on outstanding orders to ensure satisfactory completion of repair/maintenance before the next arrival.
• Maintain knowledge of the property and provide information to staff and guests when required.
• Organize work efficiently and manage peak hour rush with compsure.
• Provide support and cooperation to Front Office, Engineering, and Laundry.
• 'Meet and Greet' guests to build relationships and provide personalized services, gathering feedback of their stay.
• Notify Housekeeper immediately in case of property damage or theft, by guests or staff.
• Handover lost and found items to Housekeeping and log them promptly.
• Conduct random checks for linen stocks, cleaning tools, and supplies in the floor pantry to ensure proper storage and usage.
• Ensure all fire staircases, service areas, and fire exits are free of obstruction objects. Inform the Housekeeper or the relevant department head and attempt to remove any obstructions before a hazard occurs. 
• Assist in monthly stock-take exercises and provide support when needed.
• Ensure daily updates on apartment status are communicated to Front Office via the discrepancy report.
• Ensure fair distribution of workload among Room Attendants and prioritize cleaning requests.
• Calculate overtime claims in a timely manner for onward processing via the HR system and conduct proper check and balance before submission.
• Keep the Housekeeper informed of staff performance and conduct verbal or written counselling jointly with the Housekeeper to correct and align performance.
• Ensure VIP/trial/complimentary apartments are properly inspected and released on time to management for further inspection where necessary.
• Inspect apartments, corridors, service areas, lift landings, storerooms, floor pantries, bin chutes, and backstairs regularly to ensure compliance with quality and standards, cleanliness, and tidiness.
• Report any suspicious persons lingering on the floor according to procedures. 

Requirements

• O-Level or equivalent
• At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load