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Custom Field 3:  17108

Assistant Manager, Corporate Operations 1

Responsibilities

The Assistant Manager – Corporate Operations plays a critical role in driving operational excellence and supporting the strategic objectives of our hospitality portfolio. This position focuses on performance analysis, operational improvement, and the delivery of actionable insights that strengthen profitability, elevate guest experience, and enhance Workplace Safety and Health (WSH) outcomes.

 

You will partner closely with business leaders, site teams, and support the Vice President of Operations on key initiatives including AEI projects, pre-opening preparations, and enterprise-wide operational enhancements. A strong emphasis is placed on cultivating a proactive WSH culture through rigorous data analysis, incident trend evaluation, and the development of preventative strategies that strengthen safety performance across all operations. This role requires a balance of analytical expertise, business acumen, and the ability to influence positive change through evidence-based recommendations.

 

Operational Performance & Insights

  • Analyze operational KPIs to identify trends, variances, and opportunities for performance improvement.
  • Develop dashboards, reports, and visualizations to communicate performance insights effectively to leadership and site teams.
  • Evaluate the impact of initiatives and recommend adjustments to optimize operational effectiveness, cost-efficiency, and guest satisfaction.
  • Conduct competitor analysis and market research to monitor industry trends and benchmark performance.

Projects & Strategic Support

  • Support operational improvement projects, including cost-optimization, service enhancement initiatives, and AEI projects (e.g., ROI analysis, planning, and performance tracking).
  • Collaborate with cross-functional teams during pre-opening stages of new properties, ensuring readiness across operations, processes, and systems.
  • Draft and coordinate portfolio-level corporate memoranda related to transactions, structural arrangements, and operational directives, ensuring clarity and compliance.

Workplace Safety & Health (WSH)

  • Review and analyze WSH data to identify patterns, gaps, and root causes of incidents.
  • Develop long-term WSH strategies and initiatives that strengthen workplace safety and reduce incident recurrence.
  • Produce clear and timely WSH reports, including weekly and monthly trend analyses for leadership.
  • Partner with site teams to drive meaningful safety improvements through education, insights, and data-driven recommendations.

General

  • Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Requirements

  • Diploma or Degree in Hospitality, Tourism Management, Business, or a related discipline.
  • Minimum 2 years of relevant experience.
  • Strong business acumen with demonstrated ability to analyze and synthesize complex data into clear insights.
  • High proficiency in Microsoft Office (Excel, PowerPoint), with strong capabilities in developing professional, visually compelling presentations.
  • Experience with hotel systems is an advantage.
  • Familiarity with performance analytics tools (Excel, Power BI, Tableau) preferred.
  • Knowledge of Workplace Safety & Health frameworks and procedures; WSQ/bizSAFE certifications are an advantage.
  • Excellent written and verbal communication skills with the ability to engage and influence diverse stakeholders.

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