Assistant/Sales Manager (Serviced Residences)

Responsibilities

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
• Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences.
• Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
• Ensure timely responses and effective communication.
• Gather and share publicly available market information.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments.
• Participate in adhoc or promotion client and Serviced Residences activities.
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Requirements

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
• Excellent communication, interpersonal, networking and organisational skills
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment
• Ability to work both independently and as part of the team