Customer Service Officer

Responsibilities

• Manage customers’ complaints, enquiries, issues and feedback
• Support in sales calls to potential customers
• Coordinate and execute new social media marketing initiatives and promotional activities (E.g. Facebook, Instagram, YouTube, Carousell etc.)
• Coordinate the daily operations of the self-storage business (PoS System for Self-Storage – SiteLink, Facility Management, Report Maintenance)
• Support in administrative duties (E.g. Raising Purchase Requests, Quotations, Sending Invoices, Filing)
• Perform any generic customer service functions

Requirements

• Diploma/Degree in Business / Marketing / Marketing Communication / Customer Service / Hospitality
• Microsoft Office skills is required
• Minimum 1-2 years of experience in self-storage/ retail industry
• Able to work with multiple stakeholders
• Willing to learn and results driven
• Work Hours: Monday - Friday (9am - 6pm) | Saturday (9am - 1pm)