Guest Experience Manager (The Clan Hotel)

Responsibilities

• Responsible for the proper, efficient and profitable functioning of Guest Relations Team.
  Oversees the Guest Relations Team, jointly with Front Office Manager.
• Together with Front Office Manager, develops and uphold upon any areas of improvements in processes and guest experience or touchpoints for the Hotel and Brand.
• Oversees as Brand Experience Champion for the Hotel; ensuring all brand touchpoints are delivered consistently across the Hotel to deliver upon the most memorable experiences for our guests.
• Responsible for driving highest levels of satisfaction amongst our VIPs; delivering upon most memorable celebratory occasions and moments for our guests with our Teams.
• Supervise Clankeepers and promotes positive inter-departmental working relations to ensure maximum guest satisfaction through personal recognition and prompt cordial attention throughout guest’s stay from pre-arrival to post-departure.
• Inspect guest rooms for all VIPs to maintain our consistently high level of standards and best in-room comfort for our guests.
• Additional job duties to be shared during interview.

Requirements

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 4 years of experience in hospitality and Opera knowledge