Guest Service Assistant (Quincy House)

Responsibilities

This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for serviced residence guests. 

• Work closely with the Residence Manager & Deputy Residence Manager to provide courteous services,  efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Undertake any other duties assigned by superiors diligently and professionally.

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous