Guest Service Assistant (Quincy House Singapore)

Responsibilities

This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for serviced residence guests. 

• Collaborate closely with Front Office team on guests‘ arrival and departure.
• Establish contacts with house guests/long-staying guests and offer assistance when needed.
• Manage and respond to guest requests politely and professionally.
• Stay well-versed and updated on all product knowledge and activities on site.
• Maintain and manage guests’ baggage storage and parcel and/or letter delivery.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Customer-oriented with good communication and teamwork skills.
• Ability to handle luggage and perform standing/walking duties.
• Neat and professional appearance with a positive attitude.
• Willing to work shifts, weekends, and public holidays