IT Infrastructure Specialist/Lead (Infrastructure Services)
About Us
Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.
Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.
Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.
About the role
The Infrastructure Specialist / Lead supports Group IT in maintaining the availability, security, and operational stability of enterprise infrastructure across the Group. This role focuses on network infrastructure, core platform operations, cybersecurity controls, incident support, and vendor coordination, while supporting infrastructure improvements and refresh initiatives.
Note: This role may require work outside standard office hours, including evenings, weekends, or public holidays, during project implementation, maintenance windows, critical incidents, or service recovery activities.
Responsibilities
Infrastructure Operations & Stability
- Support day-to-day operations of corporate infrastructure:
- Network (LAN/WAN/Wi-Fi)
- Servers/virtualization
- AD/Entra ID
- DNS/DHCP
- Microsoft 365
- Backup and monitoring
- Troubleshoot and resolve escalated infrastructure and network incidents
- Perform health checks, root cause analysis, and drive service improvements
- Maintain runbooks, diagrams, and operational documentation
Cybersecurity & Resilience
- Support security controls: firewall, access control, vulnerability remediation, endpoint hardening, logging/monitoring, privileged access
- Support patching, access reviews, and post-incident improvements
- Support backup operations, recovery testing, and DR readiness
Vendor & Project Support
- Coordinate with vendors/MSPs on incidents, changes, and service delivery
- Support technical evaluation, procurement inputs, and service acceptance
- Support infrastructure improvements, refresh, and implementation activities
Requirements
- Degree in Computer Science, Engineering, or related discipline.
- 3–7 years of relevant infrastructure experience, preferably in enterprise environments.
- Strong hands-on experience in network infrastructure is highly preferred, including LAN / WAN / Wi-Fi, routing, switching, firewall, segmentation, and connectivity troubleshooting.
- Good working knowledge of servers / virtualization, AD / Entra ID, DNS / DHCP, Microsoft 365, backup / recovery, monitoring, and basic cybersecurity controls.
- Familiarity with Microsoft Azure and infrastructure security practices is preferred.
- Experience supporting operations, incidents, vendors / MSPs, and infrastructure projects.
- Relevant certifications such as CCNA, CompTIA Network+/Security+, ITIL, Azure, or security certifications will be an advantage.
- Strong troubleshooting, documentation, communication, and stakeholder coordination skills.
Work Environment
- Collaborative team culture with mentorship from experienced Infrastructure Leads.
- Opportunities to work on diverse and visible projects, including new hotel openings and infrastructure upgrades.
- Exposure to cloud-managed networks, enterprise platforms, and modern security frameworks.