Infrastructure Specialist (Group IT)
About Us
Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.
Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.
Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.
Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.
About The Role
- Assist the Infrastructure Manager to develop infrastructure solutions according to IT strategy and drive transformation for the organization by adopting established platforms.
- Keep abreast of the latest technologies and evaluate the feasibility of integrating or adopting the same to address business needs.
- Spearhead the resolution of critical and complex operations issues escalated from Service Desk to ensure operational-level agreement (OLA) service levels are met.
- Assist in the requirements gathering, preparation of proposals, development of business case and conduct of presentations to system owners.
- Partner with stakeholders to ensure cost competitiveness, high performance, availability, failover and disaster recovery.
- Participate in procurement and renewal processes, including development of Request-For-Proposal (RFP), soliciting quotations, price negotiation, recommendation, goods received/service acceptance and payment submission.
- Analyse reports pertaining to system health and performance, inventory and cost tracking.
- Ensure that the outsourced Partners adhere to the contractual obligations to administer, support and maintenance of the core infrastructure systems.
- Prepare effective system documentation to for ease of operations support.
- Manage system recovery process and prepare incident reports in the event of outages.
About You
- Degree holder in Computer Science, Engineering or equivalent preferred.
- At least 3 years of experience in handling IT infrastructure design, planning and implementation, and support escalations.
- Knowledge of infrastructure best practices, system, processes and methodologies.
- Hands-on experience with solutions from industry leading networking and cloud computing providers, specifically Cisco and Microsoft Azure.
- Preferably certificated in networking and system technologies, such as Cisco Certified Network Associate (CCNA), Microsoft Certification in Azure and Messaging workloads, Solutions Architect in Microsoft’s infrastructure-related workloads.
- Good written and oral communication skills.
- Team player and process driven with keen eye for details.