Requisition ID:  10261

Senior / Guest Service Assistant (Village Hotel Sentosa)

Job Expectations

  • Create positive and memorable guests’ experiences within the hotel lobby and reception area.
  • Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  • Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
  • Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  • Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  • Approach any additional tasks assigned by superiors diligently and professionally.


  • Minimum completion of PSLE or its equivalent.
  • Able to work rotating shifts, weekends and Public Holidays.
  • Positive attitude with an outgoing personality and good communication skills.
  • Those without experience are welcome to apply.