Senior Guest Service Assistant (Tea Master) - The Clan Hotel

Responsibilities

• Perform the tea ceremony at the Lobby. This includes the offering of towels, brewing, and serving hot or cold Chinese tea to the guests. (Training will be provided)
• Collect and clean used trays and cups, empty trash, and wash the equipment and utensils.
• Maintain a clean and well-stocked workspace at all times.
• Must be able to explain the significance of the tea ceremony and the tea leaves characteristics and wellness benefits.
• Ensure that all company tea service standards and sequences of service are being followed and adhered to.
• Promote the sale of tea and other merchandise at the Lobby.
• Act as a Lobby Ambassador to assist and to engage with the guests when required
• Manage inventory and replenish items in the merchandise shelf or behind the counter.
• Assist in contacting the vendor to purchase items required for the tea ceremony.
• Report maintenance needs and ensures that all equipment is in proper condition and meets the safety standards.

Requirements

• Able to perfom rotating shifts, including weekends and public holiday
• Able to stand for long hours
• Customer service oriented