Senior Guest Service Assistant (Vibe Hotel Singapore Orchard)

Responsibilities

• Provide administrative support to department leads, including drafting correspondence and coordinating of meetings with departments and vendors.

• Handle the entire procurement process, which includes obtaining and evaluating quotes, and ensuring all outstanding Purchase Orders are resolved promptly.

• Handles accounts receivable processes, ensuring invoices are processed and payments are tracked accurately

• Coordinate with vendors regarding orders, supplies, and the renewal of agreements.

• Assist with guest engagement activities as needed.

• Plan and facilitate staff engagement activities.

• Monitor and report on the progress of all projects, including customer experience - related, process redesign, infrastructure, and other assigned projects.

• Answer incoming calls from in-house guests, providing assistance with guest requests.

• Respond to inquiries from external guests regarding hotel information, reservations, and general inquiries.

• Manage and respond to guest emails in a timely and professional manner, ensuring adherence to hotel standards.

• Effectively communicate with other departments to ensure guest requests are fulfilled.

• Submit necessary documents as requested by Hotel Corporate office.

• Manage and submit hotel financial reconciliation, ensuring accuracy and timely submission

• Provide support to Front Office team with any ad-hoc administrative requests.

• Perform any other ad-hoc duties as assigned by management.

Requirements

• Experience in administrative tasks and Front Office is preferred, but not required
• Demonstrated experience providing administrative support in a fast-paced, multi-task environment.
• Excellent organizational, interpersonal, and communications skills
• Ability to handle internal and external contacts at all levels with sensitivity and professionalism.
• Strong ability to maintain and treat highly confidential information with absolute discretion.
• Very presentable, with an approachable yet confident personality, demonstrating flexibility and a positive can-do attitude.
• Highly adaptable, resilient, and able to work under pressure and meet tight deadlines with limited supervision and minimal direction.
• Maintains high performance standards: ensuring that all work is effectively complete, monitors the progress of work against schedules and departmental requirements, works effectively by using a highly collaborative style.