Senior / Guest Service Assistant (Vibe Hotel Singapore Orchard)

Responsibilities

This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.