Senior/ Reservation Sales Executive (Fluent in Japanese)

Responsibilities

The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences. 

• Handle all reservations received timely and accurately according to established SOPs.
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
• Maintain up-to-date information on all hotel-related information including promotions.
• Utilize upselling techniques to maximize revenue opportunities.
• Ensure proper filing and recording of all correspondence.
• Ensure compliance with the department’s policies and procedures.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in any field
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)