Senior Sales Manager (Orchard Cluster - ORH, RHS, VHSO, TQH)

Responsibilities

• Portfolio: Orchard Rendezvous Hotel, Rendezvous Hotel Singapore, Vibe Hotel Singapore Orchard and The Quincy Hotel.
• Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
• Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
• Acquire new sales leads/ prospects and establish new accounts to grow account/ client base.
• Foster and develop relationship with existing clients and customers to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly.
• Achieve various monthly sales targets set to meet overall cluster budget.
• Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable.
• Compliance with statutory regulations and internal guidelines/ SOPs.
• Follow up with clients whose payments are outstanding and long overdue.

Requirements

• Diploma or Degree in Sales and Marketing.
• At least 3 - 5 years of relevant experience in hospitality industry.
• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.
• Able to work well under pressure in a fast paced environment.
• Self-motivated, team player, result oriented individual with strong business acumen.