Senior Sales Manager (Serviced Residences)

Responsibilities

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations. 
• Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals and obtaining post-feedback. 
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty. 
• Manage leads, respond to inquiries promptly, and provide appropriate solutions within stipulated response time.
• Develop and implement strategies to drive sales with optimum use of company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences. 
• Collaborate with the Revenue Management team to optimize Serviced Residences rates and occupancy. 
• Ensure timely responses and effective communication.
• Gather and share publicly available market information. 
• Provide regular updates to superiors and the team on activities and market insights. 
• Meet monthly sales targets to achieve cluster budget objectives. 
• Promote and enroll clients in the booker loyalty program. 
• Regularly review account portfolios, analyze performance, and present findings to management for action planning. 
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments. 
• Participate in adhoc or promotion client and Serviced Residences activities. 
• Undertake any other duties as may be assigned by superiors diligently and professionally.
• Take on team leader roles for projects and initiatives.

Requirements

• Minimum Diploma in Marketing & Business Administration or equivalent.
• Minimum 5 years' experience of same capacity in hospitality industry.
• Able to lead, manage & motivate a team meet sales goals.
• Hands-on approach in solving challenges and a good team player.
• Possess excellent organizational, interpersonal, time management and IT skills.
• Strong oral & written communication skills.
• Able to multi task to meet close deadlines under fast-paced environment.