Service Delivery Associate

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited. 

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated. 

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

About the Role

The Group IT Service Operations team strives to deliver a high-quality service and experience to the end-users in the organisation and constantly challenges the status quo to improve our capability.

Our vision is to establish a modernized service delivery and operation ecosystem through digitization, data analytics, intelligent process automation and agentic AI workflows. You will be working with a team of energetic and passionate people who want to bring new digital experience and productivity in the work culture.

The Service Delivery Executive is responsible in facilitating the change of our work infrastructure for the future by enabling and empowering our staff members for the digital age. We are seeking a proactive and detail-oriented individual to support the delivery of IT services, operational processes, asset management, and workplace technology services.

In this role, you will work closely with users, vendors, and IT teams to ensure service requests are handled efficiently, operational records are maintained accurately, and workplace technologies remain available and reliable. You will also contribute to service improvement initiatives and help enhance the overall end-user experience.

Responsibilities

Service Delivery & ITSM Support

• Support daily IT service delivery operations and service management activities.
• Monitor and coordinate service requests and incidents to ensure timely resolution and SLA compliance.
• Maintain and improve ServiceNow service catalogue items, workflows, forms, and knowledge articles.
• Support change management activities, including user communications and service advisories.
• Assist in service reporting, operational reviews, and continuous improvement initiatives.
• Maintain IT operational procedures, documentation, and records.
  
  

Knowledge Management

• Create, update, and maintain knowledge base articles, user guides, and operational documentation.
• Ensure documentation remains accurate and relevant.
• Promote knowledge sharing and self-service support resources.
  
  

Asset Management

• Coordinate IT asset issuance, return, transfer, and inventory tracking.
• Maintain accurate asset records and inventory repositories.
• Perform periodic stock-takes and asset audits.
• Support asset refresh, recovery, and disposal activities.
  
  

Meeting Room & Workplace Technology Support

• Support the operational readiness of meeting room and collaboration technologies.
• Perform routine checks on conferencing devices, AV equipment, displays, and peripherals.
• Assist with troubleshooting and basic fault isolation of meeting room technology issues.
• Coordinate vendor support and escalation for technology-related issues.
• Support technology setup for meetings, training sessions, and corporate events.
  
  

Operational Governance

• Maintain operational dashboards, reports, and service records.
• Support audits, compliance activities, and evidence collection.
• Assist in ensuring adherence to IT policies, standards, and procedures.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 1-3 years of experience in IT support, service desk, service delivery, or IT operations.
• Fresh graduates with relevant internship experience are welcome to apply.
• Basic understanding of IT Service Management (ITSM) processes and principles.
• Familiarity with ServiceNow or similar ITSM platforms will be an advantage.
• Exposure to Microsoft 365, Microsoft Intune, endpoint management, or workplace collaboration technologies will be beneficial.
• Basic understanding of computer hardware, operating systems, mobile devices, networking, and audio-visual technologies.
• Ability to perform basic troubleshooting of workplace and meeting room technology issues.
• Experience in IT asset management or inventory administration will be an advantage.
• Strong communication and documentation skills.
• Good organisational skills with the ability to manage multiple tasks and priorities.
• Positive attitude, willingness to learn, and commitment to continuous improvement.