Spa Manager (Oasia Resort Sentosa)

Responsibilities

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• Provide operational support to all spa departments when required.
• To ensure that all treatments carried out in the spa are in line with agreed procedures.
• Plan an annual calendar of events and promotions and to review success with the Hotel Manager.
• Ensure the programme of activities and events within the Spa are advertised, supported and meet guest expectations and to ensure that all spa staff understand the content of the programme.
• Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.
• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out
• Ensure that the Spa’s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly

Requirements

• Diploma/Degree in Business Administration or related.
• Relevant certification in Spa Services
• At least 5 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays